Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. That’s why at Bootronic, we’re not just another faceless online store. Our founder, Sarah, still replies to every single email herself—no bots, no canned responses. It’s a tradition she started back in 2015 when a customer’s feedback literally reshaped our entire product line. Crazy, right?
Honestly, we’ve seen it time and again: your questions and ideas make us better. Like when Mark from Colorado suggested our bestselling winter boots should come in wider sizes—now they’re our #1 seller! So whether you’ve got a burning question or just want to chat about footwear (we won’t judge), here’s how to reach us:
Fun fact: Our contact form gets about 200 submissions weekly, but we read every single one over morning coffee. Prefer typing? Skip the email and drop us a line directly. Or if you’re old-school like our warehouse manager Dave, give us a ring—the phone’s literally next to a wall of polaroids from customers who visited our pop-up shops.
"Had a sizing issue last Christmas—called them up and got personalized recommendations within minutes. These folks actually care."
— Jamie T., verified buyer
Returns? Easy-peasy—just include that cute handwritten note we packed with your order.
Wholesale? Yep! Email us with "Bulk Order" in the subject line for special pricing.
Press inquiries? We love telling our story—reach out to [email protected] with "Media" in the subject.
