You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refunds may take 5-7 business days to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We recommend checking your order status in your account dashboard or contacting us to confirm whether your order has entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once we receive your returned item and complete our inspection, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that shipping costs are non-refundable unless the return is a result of our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
For items returned without authorization or not meeting our return policy requirements, we reserve the right to refuse the return or deduct additional fees from your refund to cover restocking and processing costs.
If you haven't received your refund within the specified timeframe, please first check your bank account again. Some financial institutions may require additional time to process the transaction. If the refund still does not appear, contact your credit card company or bank as there may be a processing delay on their end.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for the investigation process before contacting us again about the same refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry as quickly as possible.
Company Name:
Address: 8070 Holland Court, Arvada, CO
E-Mail: [email protected]
Phone: +1 675 745 1150
